Privacy Policy

1. Introduction

This Privacy Policy describes how BackCom ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website and services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our services:

• Full name and contact information
• Email address and phone number
• Account credentials and authentication data
• Trading account information from partner brokers
• Payment and financial information for rebate processing

2.2 Trading Information

To calculate and process your rebates, we collect:

• Trading volume and transaction history
• Rebate calculations and payment records
• Broker account connections and status
• Commission and fee information

2.3 Technical Information

We automatically collect certain technical information, including:

• IP address and device information
• Browser type and operating system
• Usage patterns and analytics data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing rebate calculations and payments
• Managing broker relationships and account integrations
• Providing customer support and communications
• Analyzing usage patterns and improving our services
• Complying with legal and regulatory requirements
• Preventing fraud and ensuring platform security

4. Information Sharing

We may share your information with the following third parties:

4.1 Service Providers

• Partner brokers and financial institutions
• Payment processors and financial service providers
• Analytics providers and data processing companies
• Customer support and communication platforms

4.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights or comply with a judicial proceeding.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security. You use our services at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Trading and payment records may be retained for extended periods as required by financial regulations.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data (subject to legal retention requirements)
• Objection to certain processing activities
• Data portability

To exercise these rights, please contact us at privacy@backcom.trading. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our services.

9. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate measures to ensure that your data receives adequate protection in accordance with applicable privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@backcom.trading
Address: BackCom Global Services Ltd., Suite 2500, Pacific Tower, Marina Bay Financial Centre, Singapore 018989